Your Privacy Matters
We're committed to protecting your privacy and handling your data with the highest standards of security and transparency.
Last updated: 21 December 2025
1. Introduction
kall.au ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice assistant service. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number, company details)
- Call recordings and transcripts
- Business information and preferences
- Integration credentials (stored securely and encrypted)
- Payment information (processed through secure third-party providers)
2.2 Automatically Collected Information
- Call metadata (duration, timestamps, caller ID)
- Usage analytics and performance metrics
- Device and browser information
- IP addresses and location data
3. How We Use Your Information
- To provide, maintain, and improve our AI voice assistant service
- To process and manage calls, appointments, and lead qualification
- To train and improve our AI models (with your consent)
- To send you service updates, support, and marketing communications (you can opt-out)
- To comply with legal obligations and protect our rights
- To prevent fraud and ensure security
4. Data Storage and Security
All data is stored in Australian data centers to ensure compliance with Australian privacy laws. We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit.
We implement comprehensive security measures including:
- End-to-end encryption for call recordings
- Regular security audits and penetration testing
- Access controls and authentication
- Data backup and disaster recovery procedures
- Compliance with ISO 27001 standards
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in operating our platform (under strict confidentiality agreements)
- When required by law or to protect our legal rights
- In connection with a business transfer (with notice to you)
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us at info@kall.au.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings. For more information, see our Cookie Policy.
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: